Shipping policy

  • Shipping Policy

    At CageGrip, we work to make your shopping and delivery experience simple, reliable, and convenient. This Shipping Policy explains how orders placed through CageGrip.us are processed and delivered.

    1. Order Processing

    Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

    Orders placed on weekends or holidays may begin processing on the next business day.

    Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

    2. Shipping Time

    After your order has been processed, standard delivery generally takes approximately 3–5 business days.

    Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

    3. Shipping Charges

    Applicable shipping charges will be displayed during checkout before you complete your purchase.

    Shipping costs may vary depending on the order, destination, shipping method, or promotional offers available at the time of purchase.

    4. Order Tracking

    Once your order has shipped, tracking information will be provided when available.

    Please allow some time for the carrier's tracking system to update after the tracking number is created.

    If your tracking information has not updated immediately, this does not necessarily mean there is an issue with your shipment.

    5. Delivery Address

    Customers are responsible for providing a complete and accurate shipping address when placing an order.

    CageGrip is not responsible for delays, additional shipping costs, or delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

    If you notice an address error after placing an order, please contact us as soon as possible.

    6. Delayed or Lost Packages

    While we work with shipping carriers to ensure orders are delivered successfully, carrier delays can occasionally occur.

    Possible causes include:

    • Severe weather

    • Carrier delays

    • Holidays

    • Incorrect or incomplete addresses

    • Unexpected transportation issues

    • Other circumstances outside our reasonable control

    If your package appears to be delayed or lost, please contact us so we can help review the shipment and available tracking information.

    7. Packages Marked as Delivered

    If tracking shows that your package has been delivered but you cannot locate it, we recommend:

    1. Checking around your delivery location.

    2. Checking with household members, neighbors, or building management.

    3. Reviewing the carrier's delivery information.

    4. Contacting the shipping carrier directly.

    If you still cannot locate your package, contact CageGrip customer support and provide your order and tracking information so we can assist you.

    8. Damaged Packages

    Please inspect your package when it arrives.

    If your order arrives damaged, contact us as soon as possible with:

    • Your order number

    • A description of the damage

    • Clear photographs of the packaging

    • Clear photographs of the damaged product

    We will review the information and work with you on an appropriate resolution.

    9. Shipping Restrictions

    Shipping availability may vary depending on the destination and applicable laws or carrier restrictions.

    Certain products or destinations may be subject to additional shipping requirements.

    10. Changes to This Shipping Policy

    CageGrip may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery estimates, or business practices.

    Any updates will be posted on this page with a revised Last Updated date.

    11. Contact Us

    If you have questions about shipping, delivery, or your order, please contact us:

    CageGrip
    Address: 1335 E Sunset Rd Ste G, Las Vegas, NV 89119, United States
    Phone: +1 (702) 998-2232
    Email: support@cagegrip.us
    Website: CageGrip.us

    Our customer support team is available to assist with shipping and order-related questions.