Refund policy

Return & Refund Policy

At CageGrip, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all included accessories, tags, and documentation, if applicable.

  • Not show signs of wear, damage, or misuse.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery.

  • Products returned without their original packaging or with missing parts.

  • Gift cards, if offered.

How to Start a Return

To request a return, please contact our customer support team through our Contact Us page and include:

  • Your order number

  • The reason for your return

Once your request is approved, we will provide return instructions.

Please do not send your item back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

Shipping charges are non-refundable unless the return is the result of our error or you received a damaged, defective, or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will work to resolve the issue by offering a replacement, exchange, or refund, as appropriate.

Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect upon delivery. Exchange requests are subject to product availability.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us through our Contact Us page. We aim to respond to all inquiries within 24–48 business hours.

Update the Contact Us section to:

  • Email: support@cagegrip.us
  • Phone: +1 (702) 998-2232
  • Address: 1335 E Sunset Rd Ste G, Las Vegas, NV 89119, United States